Away from the blog – Keep sending us your comments

I will be away from the Suggestion Box until Monday, August 18, 2014.

If you would like to make any suggestions or comments, please continue to do so.

I will read them all upon my return.

If you need any immediate assistance, please do not hesitate to use one of our “Ask a Librarian” services!

ask a librarian

Webster Library 4th floor wifi and power outlets

You wrote:

Hi, Concordia library is a great place to study. It provides me a great atmosphere to concentrate. Best part is the Blue Zone.

But there are some suggestions I want to make.

1. Really weak WiFi signal in some places on 4th floor. Some times it takes too long to open even a e-mail. As we need internet to study, to do assignments so with slow connection sometimes it irritates.

2. The power plugs- there are many cubicles on 4th floor in the blue zone where the power plugs doesn’t work. Personal experience- In the winter exam period when the whole library was fulled with students I find a empty cubicle but when my laptop battery gets down i plugged it but it was not working, not even the nearby plugs, so I had to change my place. Few days back also when i try to connect my laptop power plug was not working.

These are just my personal suggestions. Hope you will understand and try to resolve these issues. Thank you. :)

and:

I have a suggestion for the library. I do regularly visit the library and I have noticed that Wifi connectivity on the fourth floor (orange zone) is really poor. Which makes it difficult for students like me to browse for any curriculum related contents. Could you please look in to the aforementioned problem. Thank you.!!

Thank you for your comments.  We’re glad to hear that you’re regular visitors and have helpful suggestions for the library.

Power outlets: We did testing of the outlets near the study carrels on the 4th floor, East side blue zone, and all of them were working except for one cluster.  We have reported this to Facilities Management and the Electrical team.

Wifi: We contacted IITS with your comments and they found an area of the 4th floor in LB where the signal strength could be improved.  IITS has installed an additional access point that will help improve connectivity in this area.

Please continue to send us your comments and suggestions, the more details you include about the location of problems when reporting building issues, the better we can assist you.  

Stapler availability at Webster library

You wrote:

I was working at Loyola’s library, and was pleasantly surprised to see that they have a stapler AND hole puncher available afterhours- As It Should Be. It never ceases to frustrate me and others at the downtown library as to why the stapler is taken in when the librarians finish for the day. As students, we’re here at all hours, and having a functioning and reliable  stapler should be the least of our worries and something that is guaranteed- heavens knows we pay enough fees. Surely a stapler ought to be included in them.

It’s just infuriating and ludicrous the logic- ‘oh, we have to take them in or someone will steal them- do you know how many we’ve had to replace?’ is the lame excuse I’ve heard so many times. Why don’t you just chain it to the table if there is this concern? But to leave us with nothing… that makes no sense. It seems to work fine at Loyola- why can’t we also have it downtown?

Thank you for your comment.  I can understand your frustration.  Unfortunately, in the past, we’ve had many staplers broken and stolen from the Webster library, some were chained to the desk and some were not.

Library management will consider making a secured stapler available.

This is also a good time to remind our library users that the DPrint/MFD machines have stapling capabilities for both newly printed pages and photocopies.

This is from our DPrint webpage:

Q: Will the printer-copiers automatically staple my documents?

A: By default print-outs and photocopies are not are not stapled, but you can request that the print-outs be stapled.

Printing: Before you send the print job, go to the print dialogue box and click on ‘preferences’. On the right side of the box there is a ‘stapling’ drop-down menu. Choose 1 or 2 staples.

Photocopying: You must be using the feeder. On the main ‘Copy’ page on the right hand side choose ‘1 staple’.

Summer Vacation

I will be away from the Suggestion Box until July 23rd.

flower and butterflyIf you would like to make any suggestions or comments, please continue to do so.

I will read them all upon my return.

If you need any immediate assistance, please do not hesitate to use one of our “Ask a Librarian” services!

ask a librarian

Have a lovely July!

A thank you and a lost & found reminder

You wrote:

It’s not a suggestion really, but more just giving credit where credit’s due:

Thank you to the anonymous person who returned my phone to security when I left it in the library. I was really concerned I had lost it and thanks to you, you proved that even in this day and age, there are some decent and honest folks out there. Thank you

We’re glad to hear that you were reunited with your phone!

This is also a good reminder about safety and security on campus.  The University’s Security Department has a useful Tips page here.

The Libraries’ Lost & Found is located at the circulation desks of both Webster and Vanier, or inquire at the nearest Security station for items that have been missing for a longer period of time.

You’ll find more information about lost & found locations here.

 

Adjustable computer chairs

You wrote:

why the chairs on the Webster second floor library where the computers are….are to low? is there a way on putting them higher ? I always screw up in trying to find one with a better high thanks.

and

The chairs that go along with the computers on the 2nd floor of the library building are pretty broken down, and don’t seem to be height adjustable.  Sometimes I can switch chairs if there are extras, but when the library
is really crowded, as it is now at the end of the semester, I have little choice. Are there any plans to replace the chairs? 

Thank you for your message.   These chairs are scheduled to be replaced in 2016.  In the meantime, spinning the chair clockwise will raise the seat and spinning it counter clockwise it should lower it.

Construction noise

You wrote:

Announcing or putting up a sign that there will be disruptive construction would be nice. It’s 10:15am on Friday and loud construction noises are making it
difficult to concentrate in a blue zone.

I’m very sorry that you encountered this situation.  You do not mention what library you were in so, I cannot explain what happened on that particular Friday.  However, there certainly is a lot going on in both libraries right now and although we do our best to warn our users of potential noise, it is sometimes out of our control.