Holiday Hiatus

The Library Feedback blogger will be on hiatus for the holidays starting Friday, December 19th.

Keep sending in your comments and suggestions, I will be back to reply on Monday, January 5th, 2015.

As a reminder, Concordia Libraries’ buildings and services have special holiday hours until January 5th, so please consult with our website to find out more details about what is open and when: http://library.concordia.ca/services/hours/index-latefall.php 

Have a safe and relaxing holiday!  We’ll see you in 2015!

Banner on library.concordia.ca

You wrote:

I really despise the new library front page with the photos switching back and forth….Any way you could adjust the speed? It’s more nauseating than ‘showcasing what we’re doing at the library’, which I would suppose is your intention.

Thank you for your comments about our website. We have adjusted the speed at which the images rotate and added a fade between images so that the effect is more subtle.

Vanier Library – Dprint loader receipts and printer maintenance

You wrote:

It’s just ironic that although Concordia preaches about sustainability, at Loyola, you still get a ridiculous printout receipt for filling up your copy card. Makes sense? Do you really think anyone treasures the fact that they added two bucks to their card, and needs to commemorate it in print? It’s an unbelievable waste of paper, ink and expense, and the conveniently placed  garbage can under the machine just encourages people to throw out the paper- so much for recycling.

If there is this additional money to just throw away on useless receipts, I would much rather it be spent making sure the printers actually work (when I came to the library yesterday, two of the printers were already ‘temporarily’ out of order. As a student who has pumped in much money to this school, we deserve much better than this. This is absolutely ridiculous, especially at this time of year when we Need things to reliably work), full of paper, and more routinely checked and maintained.

if you have the money, spend it on maintain the printers during the evenings- to tell students, “sorry, guess you’ll have to just print and hand out your assignments during our working hours” when as students, we’re here at all hours of the day, is insulting, unfair, and a very lame excuse.

Thank you for your comments.

The reason that the DPrint loader at the Vanier Library automatically prints receipts, is to prevent a noisy beeping sound.

The loader can be set up to not print receipts as a default, but it requires input from the patron on whether or not to print a receipt. To alert the patron that input is needed, the loader beeps incessantly. This was disturbing to students and staff so it was changed it to print without waiting for input and without beeping.

The Vanier Library has been in contact with Dprint regarding the maintenance and paper loading for the printers in the library. Approximately two weeks ago, Dprint changed the servicing frequency and time for the Vanier Library printers.  We hope this will address the concerns of the library community.

You can also always send comments directly to Dprint:

Contact the DPrint team at dprint@concordia.ca.
Problems?
If you are experiencing problems using the DPrint self-serve devices on campus or have questions regarding our services do not hesitate to contact us.
DPrint Administration
LB-018 (metro level)
next to the Bookstore
dprint@concordia.ca
514-848-2424, ext. 3476

 

Vanier Library – Men’s Room

We have had some comments regarding the unpleasant odour in the Men’s Washrooms at the Vanier Library.

Concordia’s Facilities Management have replied that the washrooms are cleaned nightly. They are currently looking at odour absorber solutions.

If this does not fully address the problem, plumbers will be asked to look into the issues.  Thank you for your comments.

 

 

Grey Nuns Reading Room hours and temperature

You wrote:

I really enjoy studying at the Grey Nuns Reading Room which is providing a great environment. But it is a pity that the study room closed so early during week days at around 9pm and during weekends at 5pm. Is it possible to extend the time to 11pm? And is it possible to improve the heating in the study room? It is very cold in the study room in the winter.

Good news!

We currently have extended hours at Grey Nuns (GN). From Nov 24th – Dec 12th, they’ll be:

Monday – Thursday: 9am-1am

Friday: 9am- 10pm

Saturday & Sunday: 10am-9pm

For more information about hours at Grey Nuns and all other Library buildings and services, please see our website: http://library.concordia.ca/services/hours/index-fall.php 

The staff supervisor for GN also recommends: In the future if you are cold, you can inform the Staff member at the (GN) Information Desk, they can adjust the temperature.

 

WebPrint frustrations

You wrote:

 “My experience is that the online printing service works, approximately 50% of the time. At times the web site lags so severely that it is impossible to print. Other times error readings are returned for no reason. Sometimes the website is down altogether. I know I am not the only one to experience this problem. When I started taking classes in 2012, there was an easy and convenient system by which we could print directly from our laptops. This was changed to the current system, and the problems began. The University [is] … neglecting to insure that basic and necessary services are functioning properly. [Please] … create a printing system that works, reliably, the way it is supposed to.”

Thank you for taking the time to write us. I understand your frustration with WebPrint, the online printing service; however, this service falls under the jurisdiction of DPrint – part of Concordia Retail (the Bookstore). Your comments have been forwarded to them.

You can also contact them directly, with the contact information from their website:

Problems?

If you are experiencing problems using the DPrint self-serve devices on campus or have questions regarding our services do not hesitate to contact us.

DPrint Administration
LB-018 (metro level)
next to the Bookstore
dprint@concordia.ca
514-848-2424, ext. 3476

Update: We received news from IITS on December 10, 2014 regarding WebPrint:

We are in the process of modifying the WebPrint service to reduce downtime. Steps will include: increased CPU and RAM, an upgrade to the latest version, and a modification to the server services for better load balancing/fail-over.

Black & White (Mono) versus Colour printing at Vanier Library

You wrote:

I have been working at a computer for a while now, regularly sending things to print, when I suddenly realized that the automatic printer option is the COLOR printer!! How did this happen?! This means that NONE of my things will print. this is ridiculous- please make sure the black and white is the default one- what a loss of time! Now I have to retrace my steps on everything… this is so stupid… and completely avoidable.

We are looking into this ongoing issue with the default printers at Vanier Library, in the meantime, there are steps you can take to ensure that you get your print jobs.
You can verify the default printer on your particular workstation by using the printer drop down menu and change from Colour to Black and White (Mono), or vice versa.
colour
Mono
If you have already sent print jobs to the colour printer and you want to print them in black and white, you can force black and white printing on the printer itself, instead of re-sending the print jobs:
Thanks for your comments.