Google Earth on library workstations

You wrote:

I am an Urban Studies student. The first assignment of the term required the use of the free Google Earth software. When it is not possible to use the computers in the lab, I had to therefore use the ones at the Library. Unfortunately, none of the computers in the Library lab room have Google Earth, nor do the laptops.  As this software is not only used by Urban Studies/Planning students but also  geography students, I am requesting that it be installed on all Library computers for use by all of the Concordia community. It is very disheartening to put in the effort and time only to be thwarted by the lack of tools required to complete a task.

After consultation with the Geography librarian and our Systems department, I am happy to report that Google Earth is already installed on several workstations at Webster Library, on the 2nd floor:

W-226, W-227, W-229, W-230

Two of these workstations (W-226 & W-227) are also bookable as Webster Library Scanners through our new booking software on the library website: https://booked.concordia.ca/

The other two workstations (W-229 & W-230), are available on a first-come, first-serve basis.

Our Systems department is also looking into loading Google Earth on all library workstations.  I will update this post as more information becomes available.

Thank you for your comments.

Problems with DPrint at Vanier Library

You wrote:

I’m working at Loyola (on a Friday in the evening), and one of the three printers has been jammed since yesterday, and the single fill-up machine on campus is also broken. This is absolutely incredible- so long as our funds are allocated towards ‘prettying up’ the website, the printing services are still incredibly lacking. I would bet money that if I complained to a librarian about this, I would be told, “don’t worry dear, someone will come fix it on Monday”. Monday?!? If we as students are here working on the weekend, we DESERVE functioning and MAINTAINED machines and services. This is absolutely inexcusable and infuriating. Another issue is that the security officer I mentioned the useless machine to, spoke no English.  G-d forbid there should be any issues, he would not understand anything. Glad our priorities are straight.

Sarcasm aside, we would REALLY appreciate if you took students’ concerns into account-considering how much time (and money) we put into this, that’s the least we deserve.

I’m sorry to hear that you had a bad experience, I can understand your frustration.  However, the DPrint machines and loaders do not belong to the Libraries.  They fall under the jurisdiction of Concordia Retail (the Bookstore).  

Your comments have been forwarded to Concordia’s DPrint service and the loader at Vanier library has been repaired.  

You can contact DPrint directly, with the contact information from their website:

Problems?
If you are experiencing problems using the DPrint self-serve devices on campus or have questions regarding our services do not hesitate to contact us.
DPrint Administration
LB-018 (metro level)
next to the Bookstore
dprint@concordia.ca
514-848-2424, ext. 3476

 

We have also notified the appropriate people in the Security Department and passed on your comments.

Thank you for taking the time to write to us.

Library Quick Links

You wrote:

I miss the ‘quick links’ section of the former library website, which I used on an almost daily basis to locate books in other libraries, especially McGill. If it is here, I cannot find it.

And:

It is better for the quick links to show the related library services as before, like RefWorks, APA style…… rather than the Concordia quick links; after all, it is the library web page. Fortunately, the A-Z library index is still kept on the top navigation bar. BTW, the bar for the opening hours is quite good.

Thank you for your comments, we’re glad you like the opening hours display and A-Z list on the redesigned Library Website.

When we redesigned our website to fit Concordia’s design we had to make some changes to our navigation and content, including the removal of the library quick links.

The links previously found under the old quick links section can be found via the library website search or in the locations listed in the table below.

FORMER QUICK LINKS LOCATION ON NEWLY REDESIGNED WEBSITE
Article delivery Under “Log into…”
Book a study room Under “Log into…”
Borrowing and renewing Under  TAB “Using the libraries”
Citation guides Under  TAB “Help & How-to”
Course reserves On home page
Find article from citation On databases page
Fines On borrowing and renewing page
Library PIN & barcode Under TAB “Using the Libraries” > “Wifi, computers…”
Other library catalogues On home page under “Online reference”
RefWorks Under “Log into…”
Request forms Each form can be found with its related service. Many are also listed on the Information for Faculty web page (link in the footer of the website)
Wifi, computers & printing On  TAB “Using the libraries”

Concordia Libraries Website and Library Feedback & Suggestions Blog Redesign!

The Concordia Libraries’ website has a new look!

From the libraries’ What’s New item, Tuesday, August 26th, 2014:

The redesigned website features:

  • Look and feel based on Concordia.ca templates
  • Responsive design (website layout and interactivity scales for different screen sizes: desktop, tablet, mobile)
  • Changes to header and footer
  • New login button grouping library services which require login
  • New grey top navigation bar with Hours and A-Z index, along with Concordia Quick Links
  • Social Media/ShareThis bar on right side

If the website is not displaying properly it may be because of files cached in the browser. Please refresh the page in your browser.

The Library Feedback & Suggestions Blog also has a new minimalist look, in keeping with the overall design of our websites.

On the bottom right corner of the library website, you’ll find a Feedback button: feedback

 

Clicking this button will give you two options – a form to email the Feedback & Suggestions Blog and access to research help:

feedback formsWe hope you enjoy using our redesigned website and blog, and we look forward to hearing from you!

Webster Library 4th floor wifi and power outlets

You wrote:

Hi, Concordia library is a great place to study. It provides me a great atmosphere to concentrate. Best part is the Blue Zone.

But there are some suggestions I want to make.

1. Really weak WiFi signal in some places on 4th floor. Some times it takes too long to open even a e-mail. As we need internet to study, to do assignments so with slow connection sometimes it irritates.

2. The power plugs- there are many cubicles on 4th floor in the blue zone where the power plugs doesn’t work. Personal experience- In the winter exam period when the whole library was fulled with students I find a empty cubicle but when my laptop battery gets down i plugged it but it was not working, not even the nearby plugs, so I had to change my place. Few days back also when i try to connect my laptop power plug was not working.

These are just my personal suggestions. Hope you will understand and try to resolve these issues. Thank you. :)

and:

I have a suggestion for the library. I do regularly visit the library and I have noticed that Wifi connectivity on the fourth floor (orange zone) is really poor. Which makes it difficult for students like me to browse for any curriculum related contents. Could you please look in to the aforementioned problem. Thank you.!!

Thank you for your comments.  We’re glad to hear that you’re regular visitors and have helpful suggestions for the library.

Power outlets: We did testing of the outlets near the study carrels on the 4th floor, East side blue zone, and all of them were working except for one cluster.  We have reported this to Facilities Management and the Electrical team.

Wifi: We contacted IITS with your comments and they found an area of the 4th floor in LB where the signal strength could be improved.  IITS has installed an additional access point that will help improve connectivity in this area.

Please continue to send us your comments and suggestions, the more details you include about the location of problems when reporting building issues, the better we can assist you.  

Stapler availability at Webster library

You wrote:

I was working at Loyola’s library, and was pleasantly surprised to see that they have a stapler AND hole puncher available afterhours- As It Should Be. It never ceases to frustrate me and others at the downtown library as to why the stapler is taken in when the librarians finish for the day. As students, we’re here at all hours, and having a functioning and reliable  stapler should be the least of our worries and something that is guaranteed- heavens knows we pay enough fees. Surely a stapler ought to be included in them.

It’s just infuriating and ludicrous the logic- ‘oh, we have to take them in or someone will steal them- do you know how many we’ve had to replace?’ is the lame excuse I’ve heard so many times. Why don’t you just chain it to the table if there is this concern? But to leave us with nothing… that makes no sense. It seems to work fine at Loyola- why can’t we also have it downtown?

Thank you for your comment.  I can understand your frustration.  Unfortunately, in the past, we’ve had many staplers broken and stolen from the Webster library, some were chained to the desk and some were not.

Library management will consider making a secured stapler available.

This is also a good time to remind our library users that the DPrint/MFD machines have stapling capabilities for both newly printed pages and photocopies.

This is from our DPrint webpage:

Q: Will the printer-copiers automatically staple my documents?

A: By default print-outs and photocopies are not are not stapled, but you can request that the print-outs be stapled.

Printing: Before you send the print job, go to the print dialogue box and click on ‘preferences’. On the right side of the box there is a ‘stapling’ drop-down menu. Choose 1 or 2 staples.

Photocopying: You must be using the feeder. On the main ‘Copy’ page on the right hand side choose ‘1 staple’.