You wrote:
Hi -
It’s been brought to my attention (in a rather expensive way) that Inter-Library Loan items do not appear in the MyClues list of items I have checked out. I log into MyClues frequently every day so it was a bit of a shock to get an email from InterLibrary Loans saying I have an item that is “very overdue.” My fault for forgetting, yes, but it could have been avoided by including InterLibrary Loans items in MyClues alongside my other checked out items. That seems entirely sensible, does it not?
Thanks!
Thank you for your email. Our InterLibrary Loans (ILL) system, Colombo, does not run on CLUES. It runs on another system that is shared with our sister institutions across Quebec. Because of the nature of the InterLibrary Loans service, it makes sense that we should be able to communicate seamlessly with other libraries. However, this means that Colombo is not connected to CLUES. InterLibrary Loans staff email users with overdue ILL items. They keep track of unreturned items and re-send overdue notices, as needed. Although users are blocked from InterLibrary Loans as well as from borrowing from our collection until the item is returned, there are no overdue fines for InterLibrary Loans items.
