You wrote:

I am very frustrated at the way your overdue book service works. It is first of all very frustrating that they only send you a reminder after it has been
due.Why not the day before? Another thing that I would like to mention is why you can’t renew online once it is overdue? all of this has caused me lots of frustration since I live far away from montreal and only have class once a week. Thank you for your time.

If you are a student, please keep your email address up to date in MyConcordia. Normally, there is a courtesy notice sent  two days before an item is due. 

To make sure that your email address is up to date in MyConcordia, login and then go to “Academic” and select  “Change my email address.”

It is your responsibility to return books on time whether or not you have received a reminder notice. The slip with a due date has been given to you when you have borrowed the books. The reminder notice is just a courtesy. 

We do understand, however, that there are situations beyond your control, that may have prevented you from returning books on time. If you find yourself in that situation, please contact a circulation desk.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s