How come I can’t get in to the system? I type my name and bar code and get told it is invalid!!!!!!!!!!!!!!!!!!!!!
I’m sorry to hear that you cannot get into the system. What are you trying to access? A database? A journal article? An e-book?
At first glance, it sounds to me like you need assistance with your barcode and PIN. Information on library PIN is available on this page: http://library.concordia.ca/help/howto/pins.html
If you are working off-campus, you may also like to consider downloading the VPN software onto your computer. Information on how to do that is available at: http://library.concordia.ca/research/databases/offcampus.php?guid=vpn
If you are trying to accesss the wireless network in the library, find out how to set up your laptop at: http://library.concordia.ca/services/computers/laptops/own.php
Or perhaps you are trying to access one of the library’s computers? Your portal netname and password should let you in. If you need to re-set your MyConcordia password, you can do so at: https://fcms.concordia.ca/netname/net01.asp
Finally, if none of these pages are helpful, do not hesitate to “ask a librarian” for help. You can contact us via chat, email, telephone and face-to-face. Contact information is available at: http://library.concordia.ca/help/questions/