Trouble getting into the system

You wrote:  

How come I can’t get in to the system? I type my name and bar code and get told it is invalid!!!!!!!!!!!!!!!!!!!!!  

I’m sorry to hear that you cannot get into the system.  What are you trying to access?  A database?  A journal article?  An e-book?

At first glance, it sounds to me like you need assistance with your barcode and PIN.  Information on library PIN is available on this page:  http://library.concordia.ca/help/howto/pins.html  

If you are working off-campus, you may also like to consider downloading the VPN software onto your computer.  Information on how to do that is available at:  http://library.concordia.ca/research/databases/offcampus.php?guid=vpn  

If you are trying to accesss the wireless network in the library, find out how to set up your laptop at:  http://library.concordia.ca/services/computers/laptops/own.php   

Or perhaps you are trying to access one of the library’s computers?  Your portal netname and password should let you in.  If you need to re-set your MyConcordia password, you can do so at:  https://fcms.concordia.ca/netname/net01.asp  

 Finally, if none of these pages are helpful, do not hesitate to “ask a librarian” for help.  You can contact us via chat, email, telephone and face-to-face.  Contact information is available at:  http://library.concordia.ca/help/questions/ 

Good luck!

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