I would just like to make a quick comment on the new printing system that has seen set-up a few weeks now. Yesterday, I wanted to print documents but I was
unable to because the system was down. Furthermore, I could not print anything at any of the other printing machines because I was told that when the whole system is down, one cannot print anything! Now, I know that this new system is suppose to be an improvement from the previous system. However, I believe that it would be reasonable to have kept one or two of the older systems as a back-up if the new system should shut-down. I hope that this issue does not occur during finals!
The D-Print system is extremely flawed. Today was not the first problem that I had with it, but it certainly was the most frustrating. During the time when term papers are due and finals are just around the corner, there is absolutely no reason to have added stress because of printing malfunctions/ difficulties. Today while trying to print a significant term paper, my account balance was not replenished, even though I had literally just loaded money onto my ID. ….
Now because of this mishap, I not only lost 10% on my paper because I could not print it in time, but I also lost way too much money for something that
only would have cost less than a dollar. As I am sure I am not the first or only person to have this issue I would like to suggest the idea that instead of having
these problematic “D-print loaders” that the printing system be reformed to just CHARGING to each student’s account when the ID is swiped on the printer itself. This would ensure that people are not losing money to these flawed machines as well as stil guaranteeing that the service is paid for. McGill University, intelligently, has already implemented this type of system for years. I sincerely hope that someone actually reads these comments/ suggestions/ reports because I know for a fact that I am not the only person to come across this problem.
Thank you both for taking the time to write to the Suggestion Box. I have shared your concerns with the Library Systems Team who in turn will share them with the University’s DPrint Team. In the meantime, anytime you are having difficulty with one of the DPrint machines, please see one of the DPrint specialists that are available to help you during regular working hours at both libraries. In my experience, they are very helpful and can resolve most issues that students have.