Printing problems in Hall Building

You wrote:

I have experienced faulty printers across the downtown campus. Most notably the printer on the 11th floor of the Hall building and my friends have experienced the
same issues with a couple in the Webster library. The problem is strange, once you send a document to print and you try to select the document on the printer’s
screen and click print, it disappears and nothing prints. However, once you click the refresh button it appears back on the screen like nothing happened. It
doesn’t happen all the time, which is the strange part, but it does happen often enough to really be an annoying problem. This has occurred both when I have
sent something from my own computer and a school computer. When this occurs in the Hall building, it’s frustrating because there is no one immediately around
to report it to and I can’t leave my belongings unattended to try to find someone to show the problem to, and I am not even 100% sure who to report it to in that moment. My friends have experienced this too and we do not really have any solution for it except to try another printer or try to print later and hope it
doesn’t act up this time. It’s a huge time waster. 
Hopefully I am reporting this to the right place.  Thanks!

Thank you for your message.  In fact, this does not fall under the Libraries’ jurisdiction.  However, we forwarded your comment to the DPrint team.  Here is their response:

In this type of instance, it is typically that the student does not have enough money in their account to print the job. Unfortunately, the device does not say ‘Insufficient Funds’ when the student tries to print. The only way for them to know is by doing the calculation themselves and noting their account balance in the top right hand corner.

If the student does have funds, it could be that the document they are trying to print is not a standard paper size (i.e. they are trying to print in the A4 format, which the device does not have). In this case, the student needs to change their document size at the computer. Unfortunately, there is no warning on the device if this happens.

DPrint phone number and email address are posted on all of the devices, so students can contact us with these types of concerns.  (dprint@concordia.ca or 514-848-2424-3476)

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