Problems with DPrint at Vanier Library

You wrote:

I’m working at Loyola (on a Friday in the evening), and one of the three printers has been jammed since yesterday, and the single fill-up machine on campus is also broken. This is absolutely incredible- so long as our funds are allocated towards ‘prettying up’ the website, the printing services are still incredibly lacking. I would bet money that if I complained to a librarian about this, I would be told, “don’t worry dear, someone will come fix it on Monday”. Monday?!? If we as students are here working on the weekend, we DESERVE functioning and MAINTAINED machines and services. This is absolutely inexcusable and infuriating. Another issue is that the security officer I mentioned the useless machine to, spoke no English.  G-d forbid there should be any issues, he would not understand anything. Glad our priorities are straight.

Sarcasm aside, we would REALLY appreciate if you took students’ concerns into account-considering how much time (and money) we put into this, that’s the least we deserve.

I’m sorry to hear that you had a bad experience, I can understand your frustration.  However, the DPrint machines and loaders do not belong to the Libraries.  They fall under the jurisdiction of Concordia Retail (the Bookstore).  

Your comments have been forwarded to Concordia’s DPrint service and the loader at Vanier library has been repaired.  

You can contact DPrint directly, with the contact information from their website:

Problems?
If you are experiencing problems using the DPrint self-serve devices on campus or have questions regarding our services do not hesitate to contact us.
DPrint Administration
LB-018 (metro level)
next to the Bookstore
dprint@concordia.ca
514-848-2424, ext. 3476

 

We have also notified the appropriate people in the Security Department and passed on your comments.

Thank you for taking the time to write to us.

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