WebPrint frustrations

You wrote:

 “My experience is that the online printing service works, approximately 50% of the time. At times the web site lags so severely that it is impossible to print. Other times error readings are returned for no reason. Sometimes the website is down altogether. I know I am not the only one to experience this problem. When I started taking classes in 2012, there was an easy and convenient system by which we could print directly from our laptops. This was changed to the current system, and the problems began. The University [is] … neglecting to insure that basic and necessary services are functioning properly. [Please] … create a printing system that works, reliably, the way it is supposed to.”

Thank you for taking the time to write us. I understand your frustration with WebPrint, the online printing service; however, this service falls under the jurisdiction of DPrint – part of Concordia Retail (the Bookstore). Your comments have been forwarded to them.

You can also contact them directly, with the contact information from their website:

Problems?

If you are experiencing problems using the DPrint self-serve devices on campus or have questions regarding our services do not hesitate to contact us.

DPrint Administration
LB-018 (metro level)
next to the Bookstore
dprint@concordia.ca
514-848-2424, ext. 3476

Update: We received news from IITS on December 10, 2014 regarding WebPrint:

We are in the process of modifying the WebPrint service to reduce downtime. Steps will include: increased CPU and RAM, an upgrade to the latest version, and a modification to the server services for better load balancing/fail-over.

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