Reporting wireless problems

You wrote:

Well for the year 2014-2015, the library has been a horror. No space to ever be found if you arrive  after 12. I understand that a whole floor is being renovated, so space is lmited but the internet!! wow, the internet is unreal !! How is it disconnecting every 5mins??? My experience for this winter semester was awful. I might sound repetitive, but the internet ! we need it as students to get access to information posted online. Please, could it be fixed?

We are sorry to hear that you are having trouble finding a spot in the library, I know how frustrating that can be.

I will point you to a post from our Transformation blog that lists alternative study spaces: https://library.concordia.ca/webster-transformation/2015/01/20/alternative-study-spaces-on-campus/ 

Also worth noting, are the extended study hours currently in place at Grey Nuns: http://library.concordia.ca/services/hours/index-winter.php#grey-nuns

In terms of the wireless, the best course of action is to contact the IITS service desk with the issue, as they administer wifi for the entire campus.

By submitting a ticket (filling in an email form), IITS will be able to follow up with you directly to determine if the issue is an isolated case caused by a malfunctioning or misconfigured device, or if the problem is more widespread and warrants a more in-depth investigation into the infrastructure.

Here is the IITS website, where you can Submit a Ticket (fill in a form) about your issue, or find contact information: phone, email and location to speak with IITS directly: http://www.concordia.ca/offices/iits.html

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