Category Archives: borrowing

Webster Library – Main staircase entrance open

Webster Library’s main staircase has reopened.

With this reopening, entrance to the Webster Library will return to its permanent state. Students will enter the library from the main staircase on the first floor of LB to the second floor of LB, where the permanent entrance is located.

Once inside the Webster Library on the second floor of LB, students can take internal Library stairs or elevators to the third and fifth floors.

This will reduce the crowding of the elevator  and the fire escape stairways will no longer be needed.

Webster Library’s 4th floor and the west side of the third floor are currently closed in order to complete renovations. The Webster Library Transformation will be complete at the end of 2017.

When visitors enter Webster Library from the main staircase, they will be greeted immediately by the new service area for Questions? Ask Us! / Reference desk on the second floor of LB.

The Loans & Returns desk, self-checkout machines and the Course Reserves room are all also located on the second floor of Webster Library.

A brand new service will be launched on February 22: the Technology Sandbox on the second floor of Webster Library. It’s a place for the Concordia community to try out emerging technologies and cutting-edge equipment.   Register today for a workshop.

For more information about the new spaces at Webster Library, please see our website: http://library.concordia.ca/about/news/#guid=http://library.concordia.ca/about/news/#i15_Feb_2017_14:20:43_EDT

Welcome back!

Welcome to all of our new and returning students, staff and faculty.

The library is offering a series of workshops about library services and resources for all interested students in 2017.  Please see our website for more details and to register: http://library.concordia.ca/help/workshops/

There is help available at the Wesbter and Vanier reference desks and on ask-a-librarian live chat: http://library.concordia.ca/help/questions/

Please note, Webster’s LB4 is now closed and is set to reopen in Fall 2017.  The books from LB4 are being sent to offsite storage, from which faculty, staff and students can request their retrieval, starting Jan 12, 2017.  For more details about the LB4 book move and storage, please consult our website: http://library.concordia.ca/help/circulation/lb-4-book-move.php

A reminder that details about all library renovations are available on the Webster Library Transformation blog: http://library.concordia.ca/webster-transformation/ 

We hope you have a great winter semester!

Paper wraps on public holds at Webster Library

You wrote:

I see that for requested items (e.g. items on the holds shelf), an entire piece of paper is wrapped around the book. I think this is incredibly wasteful, especially given that some people request items but end up not needing them, meaning that even more paper is wasted. I think it would be better to just include a receipt-sized piece of paper in the book with the student’s last name/ID digits. It would probably save you money, too.

Thank you for your suggestion regarding the paper used in processing holds placed on the Webster Public Holds Shelf. You express a valid concern and we appreciate your feedback regarding the sustainability of Concordia Libraries’ services.

Your suggestion was discussed at a recent meeting about circulation services, but for the time being it has been decided to maintain this process as is. There are a couple reasons for this:

–          The sheets of paper, which include information to allow patrons to recognize their holds, are generated by the Library Management System (LMS) and there is at present not a lot of leeway for adjusting the formatting of the print-outs

–          More importantly  though, the paper is wrapped around the spine of books to make it hard for patrons to browse books others have placed on reserve. Because books are shelved in a public space, we believe this is important in order to maintain the self-service aspect of the public holds shelf.

Please know that we try to make sure that this paper is subsequently recycled or re-used as scrap paper. We will keep your comments in mind when the opportunity presents itself to review this service.

Andréa Harland, Chair, Circulation Services Committee

 

Information about returns, renewals, late fees and access to the library post-graduation

You wrote:

I am a BA student graduating in the spring. I love the Concordia library and have been a frequent user, but there are three main things which have sucked. It might be relevant to mention that many others have the same complaints (but don’t care enough to post something). I happen to hope that the library experience at Concordia can improve and reach Platonic perfection!

1. Sometimes items returned in the evening or at night appear as returned the next day – this seems to be random as sometimes books returned together register as returned on different days. In my experience, library staff was sometimes hostile when I have had this problem – very suspicious and suggesting that even though I was lying, I would get a one-time exception (it happened several times). Clarification of when the day ends in terms of accepted returns or amelioration of the system would be great; as it is, it is a hit or miss situation, like customs duties on shopping online.

2. There is no information on when or how library access changes upon graduation. By no information, I mean that I personally have had no communication detailing the process, nor was I able to find anything on the library’s website. Therefore, if there is indeed information, it is quite well hidden. Upon asking an employee a few weeks before graduation, I was given some general information but was told to expect a communication with the exact date (I never got anything). As it turns out, the days that library privileges end was yesterday, May 19th, even though my
student status will not change for at least another week. Syncing up the two dates might be helpful. If
this is not possible, sending some kind of notice, or at least making the information visible on the site
might be a good idea.

3. Late fees are too high given that renewal periods are not very long, the number of renewals is limited, and whatever system is used to keep track of returns is unstable. Students are discouraged from checking out too many books and if they need to do so, prefer to borrow from McGill.

As an aside, the Grey Nuns Reading Rooms is amazing.
Cheers!

Thank you for your comments.

Items returned after staff desks close: Items that are returned to the book drop after the service desk has closed will get checked in the next morning, but they should be back dated to reflect being checked in the day before, so you should not receive a late notice. If you do, please contact the Circulation Desk at Vanier or Webster where you borrowed it and let them know.

Please note that if you return your item *after* the desk has been opened for the day, and it was due the previous day, it will be considered late. Your item, in summary, should be returned before the  due time emailed to you at checkout.

Re: access to the library post-graduation. You are correct that we have not, in the past, notified people that their library access will change upon graduation. We could probably do more in that regard and we will discuss ways in which we can do that. In the meantime, here is a page that describes the library services you can get as an alumnus:

http://library.concordia.ca/services/users/external/alumni.php

Please also take note that, with the move to the new SIS, we are still fine-tuning expiry dates for our students and we know that there were some issues with users expiring earlier than they should have this term;  we apologize for this error and are working hard to correct this issue.

Late fees, borrowing policies: The library tries to craft its policies in such a way that they will ensure access to our collection for as many patrons as possible; late fines are, (rather unfortunately!) a tool that we use to try and ensure access to as many users as possible. We feel that the number of renewals is fair as is the loan period; undergraduates can potentially have a book for 126 days if the item is not requested by another user (initial loan plus 5 renewals of 21 days each). Undergraduates are allowed to borrow 30 items at a time and we find that this suits the vast majority of our users.

Thank you again for your feedback, it’s always useful to hear from our users how our policies are working (or not!) and we certainly use this when considering changes to our policies.

And congratulations on your upcoming graduation!

Unlimited book renewals

You wrote:

Hi there… My question is this: Several other libraries in the city have unlimited reserves on material so long as no one has recalled the material, why is this not Concordia’s policy? I’m a graduate student and it’s annoying to have to return a book to come and check it out again 2 days later when no one has requested my book the whole semester and I still need it.

Thank you for your question.  Graduate students have a 120-days loan for books and they are allowed up to 3 renewals (if no one else requests the book).  This means that graduate students can have a book for up to 480 days. The reason we ask people to bring a book back to the library after 16 months is that our experience shows that people tend to misplace and lose books when they keep them a long time. When you return the book, you can re-borrow it again immediately.  No need to return two days later.  Reserve books are, of course, the exception.

 

Direct link to renewing books

You wrote:

hello…
i would seriously suggest you put the word RENEWAL in the search box…that way…we could be directed…to the right link or links..and renew the books..we have borrowed…pls. advise the programmer that to go indirectly via alternative or other words does not help right now i do not know…where to click to renew…probably an anonymous name…and i am not inside the library right now..thanks..

ps. previously i did suggest to put in evidence the new library books and that suggestion was implemented on the second floor…thanks again for that follow up…. have a great day….valentine day.

Thank you for your message.  I have passed it on to our Web Services Librarian and she has added a link to our homepage, in the “How do I” box, on the right-hand side of the screen.

how do i renew books

Oh, and happy Valentine’s Day to you too.  ♥

Names on date-due slip — Update

Here is an update to a suggestion received last year regarding names printed on circulation receipts!

One comment that we received was that at Loyola, names did not print out, only barcodes.  This is correct.  Vanier Library Circulation has been printing barcode numbers for a few years now. Thanks to your suggestion, Webster Library Circulation is also now only printing the barcode number. For now, the self-checkout machines at both libraries print names. In the near future, our technicians will update them so that they also only print the barcode number. This may take a while but it will be done.

The Circulation Services Committee is also actively investigating and testing the possibility to have receipts emailed to patrons instead of printed.

Thanks for your suggestion!