I just came to the library specifically to return two dvds that were due today, only to find that the media returns box is not out but rather behind the locked gate. Luckily, I was able to renew the items that I intended to return today. Though for future reference, it would be great if the returns box could be left out or appropriate instructions are posted which inform
users of just what to do with the media resources that they had intended to return.
I was specifically motivated to write to you because I envisioned that I would be charged late fees for the items that I was unable to return. Then I would have had to get into a detailed discussion with the media services staff explaining why the items should not be considered late, etc. Aside from the inconvenience of taking the time to pursue this matter with them, it is often an unfair discussion as the staff generally take the position that the student is automatically at fault for late returns.
Thank you for your attention.
Thank you for bringing this to our attention. Following some tests, we hope that soon a return box for the Webster Library Media Desk will be available on weekends. Until then, we appreciate it when users return DVDs to the Media desk, as the regular circulation book drops may be damaging to media material. Patrons can also return media items to the Circulation Desk on the main floor of Webster Library (2nd floor of LB building). However if you find that all the service desks are closed and no return box is available near the Media Desk, then media items can be returned in the book drops on the main floor of the library (2nd floor of the LB building).