Category Archives: laptops

Library Laptops

You wrote:

Is it possible to have the laptops cleaned before given out to the next user.

I often receive laptops that are filthy from previous users. I need to bring my own wipes to wipe off the keyboard, etc. It’s quite disgusting

It would be nice if they can be quickly sanitized between users.

Unfortunately, there are far too many loans of laptops (weekly, monthly, yearly) to have a supply of wipes to provide this service.

Library users are free to bring their own wipes if they are concerned and wish to wipe down a laptop or library desktop keyboard before using them.

System outages at the libraries

You wrote:

Next time please do a better job letting students know that reserve books and laptops will not be available. The message on the website, which I only noticed when a staff member pointed it out to me, says something about IT services being down, but that circulation will be done manually. It didn’t say anything about certain items being completely unavailable and though I am a regular library user this was never mentioned to be verbally not did I see any physical signs informing me.

Thank you for considering my feedback for the next system outage!

Thank you for your suggestion.

I have forwarded these comments to the appropriate departments in the libraries and your suggestions will be taken under advisement in the case of any future outages.

Additionally, the library website is always a good place to check in and see the announcements and notices related to our services and facilities: http://library.concordia.ca/about/news/#cat=notices 

Restless laptops

You wrote:

Hi,
I have a question concerning the laptops. Why is the “Sleep” function disabled?  When one closes a laptop screen, the screen turns off, while the laptop continues to function, draining at a rapid rate. I tried to manually to put it to bed, yet clearly, these laptops are restless.

One has to shut down the laptop, losing open webpages.  The laptops become very warm when stored in a back-pack. Or is this intended to serve as a back heater to deal with this never ending cold winter? 😀  Cheers.

Well, this winter (and spring) we certainly needed every little help available to keep ourselves warm.  🙂

The sleep function on the Libraries’ laptops has been disabled as part of our standard deployment.  It is an issue of privacy and security, in that the shutdown process deletes the user’s files, ensuring that the next person to use the laptop cannot access them.  If the sleep function were enabled, a user could mistakenly put a laptop to sleep (instead of shutting it down) and return it to the Circulation Desk.  The next user could then turn on the laptop and find all of the previous user’s files.

 

Old laptops

You wrote:

Hello, 
The old laptops that were on loan via the libraries have disappeared forever? I miss them and their robustness. Does the library ever sell material once it has been taken out of service?
Thanks 

What a great question.  I confess that I don’t miss those old laptops as I found them to be too heavy…. 🙂
Old laptops are recycled within the University. They are not sold to anyone but they are left to the University asset managers to distribute them as needed.
Thank you!

3-day laptops at Webster?

You wrote:

Can we also have the 7-days or 3-days laptop loan program in downtown campus? I mean why it is only implemented in Loyola campus? I think there are also a lot of students who are leaving around downtown or go to downtown campus need to loan a computer when it is weekend or something. I think it will be also beneficial for a lot of students. Thank you.

Thank you for your suggestion.  I have forwarded it to the Circulation Services Committee and the Library Administration.
I suspect that this pilot project has not been implemented at the Webster Library, because of the already heavy demand on the laptops there.  If even just a few go out for 3 days, it will mean less laptops available on a daily basis.

Renewing tablets and laptops

You wrote:

When wanting to renew a tablet(as long as there a still many available), it would be convenient to be able to renew them at either libraries, regardless where they are taken out from. Of course i don’t know how the library system works but I ‘imagine’ it would be a ‘quick fix’ (just adding a barcode # to the database?  – not sure) if this is the case, then computers and tablets could be returned at either location also(maybe a little more complicated with the syncing of tablets?)

….Just a thought…

I agree with you. It would be great if we could renew tablets and laptops at either library.  It probably would not take a quick fix to make it happen, though.  🙂  I have forwarded your suggestion to the Circulation Services Committee.  Thank you for writing in.

3-4 day loans for laptops?

You wrote:

Hi, I suggest that instead of having 7 days laptop, u can reduce it to 3-4 days laptop and more people could then use it. Also, when I asked for a laptop, I don’t always need it for the whole week, it is for about two or three days. It would be great to take this into consideration so that everyone could benefit for having access to the laptops.

Thank you very much for your suggestion.  I have passed it on to the Circulation Services Committee.

Desktops at the Vanier Library

You wrote:

…The only computers available at this time are located beside the entrance of the library (Loyola).  I understand that the computer room would be a better choice but it always seems to have a class in progress this year.

Thank you for writing to us.  You sent in your comment on a Friday, when there are four sections of SEL 149a taught at the Vanier Library.  (SEL 149a is a course that the Libraries offer with the School of Extended Learning.)  Those classes ended this week and the Vanier Library classroom should be more available for the rest of the term.  Also, there are more workstations on the second floor of the Vanier Library, as well as laptops that you can borrow from the Circulation Desk.

Equipment crunch

You wrote:

There has got to be something done about the lack of computers in the library. It’s not so much the lack of computers- it’s what people do on the computers- while those of us who have research and work to do, we have to watch as idiots watching Youtube films and sports games stay there for hours. Why does none of your staff do daily rounds? When these people are asked if they have any work to do, Suddenly they have ‘research’ and were ‘just taking a break’. 

This is amazingly unfair. And, although you have these wonderful signs saying if you leave things unattended for over 30min, someone else can use the computer- no one enforces this! I was waiting for over half an hour, and someone just left their jacket there for the whole time. Incredibly infuriating. 

PLEASE couldn’t your staff just walk around and AVOID such unnecessary frustration?! And while you’re at it, remove those people who stay at the computer as they read their homework assignments, but possessively won’t give up the computer, or the wealthy amoung us who insist on hogging a computer as they work on their laptops…

I understand your frustration.  The situation you describe has existed since libraries started providing Internet access to students, many years ago.  Although library computers are for academic use only, it is impossible for library staff to monitor what is happening on the computers.  We do not have enough people to do that.  Furthermore, for us to spy on students while they’re using a computer….   well, let’s just say that it’s not an option.  This is not high school.

Regarding our unattended workstation policy, if you notice that a workstation has been left unattended, please report it to the nearest library service point.  The 30-minute period begins when we receive a complaint.

If you can, you may want to visit the Vanier Library the next time you have work to do on a computer.  Although most of our workstations are in use during the day, we usually have laptops available.  Laptop availability is on our homepage.  You may also want to check out the IITS computer labs.

Thank you for writing.

Laptop noise in blue zones

You wrote:

1. I am distracted by other students using laptop who need to continuously type the keyboard, especially when i need to focus on reading textbooks. I hope in the blue zone, this will be considered as noise concerns. For those people who need to continuous work on the computer, like vigorous typing on the keyboard, it is better for them to study in another zone.

2. Concerning report noise concerns, we can search help from librarian in person or chat online. If possible, set some press buttons. We press, and people will come to deal with the problem. Or if it’s not easily to get it done, there might be another to make the report process less time consuming and problem being solved more efficiently.

Thank you for your message.  I understand your frustration, some people (myself included), type very loudly and it can be very distracting.  I know that at one time there was some talk of creating a laptop-free zone in the libraries, particularly in the newly configurated Webster Library.  I will forward your email to the library administration.

As for finding a more rapid way to report problems, you can use the “ask a librarian” service.  There is a button on most of the libraries’ webpages.  Although the primary purpose of that service is to help students with their research questions, we can try to respond to noise issues as well.
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