Category Archives: mobile

Awesome info

You wrote:

FANTASTIC! I just noticed the upper right hand running header on the library monitor to tell library users whether there are laptops/ipads available! What an awesome use of existing technology to communicate. Huh!

Thanks for your enthusiastic comment. The information banner you are talking about is part of a new upgrade to our library plasma screens:

example of new plasma screen

Webster has been our testing ground, and  if all goes well the screens at Vanier will soon be updated as well.  Other kinds of useful information on the running banners can include current weather and time, and the screens themselves will be able to display notices in many more formats.  And speaking of technology and communicating:  you can now also use your phone to check on the status of laptops and iPads, as we’ve just added a laptop/tablet availability link to the homepage of our mobile site, at m.library.concordia.ca.

Speaking of Noise

Here is some of what you have had to say about noise lately:

As opposed to last year, the orange section in the Webster library has gotten very loud. I seem to remember there being ‘monitors’ of some sort that
would come around and make sure the noise level wasn’t too high and that people weren’t bringing in food. This makes it very distracting to work in the library, as this is supposed to be a quiet zone, and I feel like I’m sitting in a cafe.  Why is there nothing being done to monitor these things any longer?

and

Some people DO NOT respect the blue areas. It is very very annoying when others are trying to study. I would suggest to get some type of email account where we can send a message, or somewhere that we can text message
the library staff so that they come and ask the noisy students to be quiet. It is very unconfortable to have to ask these people to be quiet because they
completely ignore the request. Thank you!

and

Kudos to the wonderful staff!  They acted swiftly and accordingly to a noise
complaint that was happening in a ‘Blue Zone’. It was very much appreciated

and

Another noise complaint! It seems even the library staff is getting in on the noisy habit. Staff should really set an example and not talk loudly in the
corridors. At the same time, I don’t blame them. They are outnumbered by a very noisy bunch of students. How can they work in this environment! I would go crazy myself. They are being contaminated by badly behaved
library users who don’t care that they are disturbing their neighbors.
I just don’t know what can be done other then plastering the whole library with soundproof material. Come on! Glass and concrete in a library. Long corridors where every conversation is echoed! Where is the wood that would help set a soothing environment?

Thanks for all your feedback.   Some of your comments  speak for themselves and require no reply. As for the questions about reporting problems or  gettting help in blue and orange zones, now might be a good time to repeat and update our answers.   

Staff  are still doing their daily walkabouts in the library to ensure that the noise and food policies are being respected.  It is always more difficult to attain levels of quiet on which all students can agree in the orange zones,  though we do regularly intervene when we see patrons eating food or groups of students talking at levels that could clearly bother their neighbours.

When difficulties arise in any zone, you can use our live chat service available via Ask a Librarian.   The idea of a dedicated text messaging option is worth considering though, especially since the repeated questions in our Suggestion Box about  this issue indicate that not everyone knows that the chat option can be used for such complaints.  In the meantime, you might also want to know that the chat software, available on both our regular web site and mobile site, is iPhone-compatible.

Tablet launch appreciation

You wrote:

Really enjoyed the Tablet service launch! Thanks! Was nice to see the faces of the library.

Thanks for letting us know! We also enjoyed seeing students in a different setting, and showing off our iPads and mobile web site. For those who missed it, today we held a small celebration in the downstairs lobby of the LB building between noon and 1 to inaugurate our new Tablet loaning service and to promote our mobile web site.  Apologies to those of you who contacted Ask a Librarian to let us know that you were inconvenienced by the strains of music that travelled from the lobby into the library for a brief period. We will try to plan our next event further away from midterms. Thanks again for keeping in touch with us.