Category Archives: double-sided printing

Printing question

You wrote: 

Is anything going to be done about overcharging at the printing stations? Often when printing something double sided, particularly when it’s an odd number of
pages, the machines round up.

For example, if something is 7 pages, the machine charges you the equivalent of 8 pages. There is no blank page at the end of the document. It’s genuinely 7 pages. I asked someone at the reference desk, and she told me its a known issue but there’s nothing they can do.

For someone who does a lot of printing, where a lot might be an odd number of pages, eventually it does add up. Is the library aware of the problem? If so, what is being done about it?

You’re right, this added cost does add up.  I asked our Systems Support Manager why this was happening. 

Early in 2009, the Libraries implemented double-sided printing in order to save paper and to help the environment.  Unfortunately, a problem was discovered with our print management software:  whenever a double-sided print job for web pages has an odd-number page count, the page count is rounded up to an even number. Consequently, a one-page print job will have two sides printed, a three-page print job will have four sides printed, and so on. Hence, students get charged an extra side for these print jobs. As far as we know, this only happens for web pages (HTML files).

Luckily, we have received few complaints concerning this problem. Students who do complain are usually glad to withdraw their complaint and accept the extra charge when it is pointed out that the problem is currently unresolvable and when they are reminded that double-sided printing saves paper and helps the environment.

Meanwhile, we hope this web-page printing problem will be resolved with future upgrades of our print management software and/or with new print drivers, but we cannot say when this will be. The Digital Store is also proposing a new network printing service for the Library’s public workstations. If the Library decides to adopt this service, then this would also eliminate the problem.

Thank you very much for asking such an interesting question.

Scrap paper at the CLUES stations

You wrote:


Would it possible to have some scrap papers near the CLUES-only station (especially those at the entrance of the Webster library) so that way it would be easier to note the reference and emplacement of books on it?

I think it would be another good way to follow the environmental objectives of the University by reusing old papers like those in the recycling bin near the printers.

Finally, thank you for putting the double-side printing by defaults on every computers.

Thanks for the idea. Yes, we can put scrap paper boxes at the CLUES stations near the entrance of Webster. Also, I am glad you like the double-sided printing. Thank you  for writing.

Double-sided printing

We have had a lot of feedback about the recent introduction of double-sided printing at the library.

You wrote:

It is a great idea. Instructions are clear and visible. This should avoid bad surprises when someone wants to print a single-sided assignment. On the other hand, for the reduced amount of paper, a cost reduction would be appreciated by the students. Thank you.

and, you also wrote:

Great idea! The environment is very important. Also important to pass the savings on to students or explain where the funds are going to be used. Thank you.

and, finally, you wrote:

The cost of double-sided is the same as single-sided although we are only using one sheet of paper for two prints. Should there not be a reduction of price, unless the cost of paper is only a small portion of total cost.

Thanks for all your feedback. We’re glad that you are in favour of the default double-sided printing we introduced in December.

The Library operates its printing service on a cost recovery basis – we make no profit but we have no other budget to cover the cost of toner, equipment, maintenance and paper.  The cost of paper is actually only 0.84 cents per sheet, and we had to see how successful double-sided printing would be before we could pass even that small amount on to our students. Fortunately, it has been a great success on both campuses, and since March 2 we have reduced the cost of printing from 7 to 6 cents per page.

Double-sided printing

You said:
“I would like to suggest that the library considers offering double-sided printing. Many institutions are updating their services to reflect their concern for the environment. Why not the library?”
Larry McGoldrick, Manager, Library Systems, replied:
In response to students’ requests to offer more sustainable and environmentally friendly services, we are pleased to announce that double-sided printing is now the default on library printers. We hope you like this new service.