Category Archives: Multifunctional devices (MFDs)

Debit or credit for DPrint

You wrote:

Would it be possible to load money onto your student card to use for printing by using a debit card? I never have any cash (and I know that I am not the only
one).

I am specifically speaking about the Loyola campus as I do not use the downtown campus.

Is there another way to load my card that I am not familiar with?

Thank you.

You can use debit or credit to add money to your dPrint account at any DPrint Service Counter.  At Loyola there is one in the Bookstore (CJ Building).

Thanks for the great question.

Printing problems

You wrote:

Hi,
I previously sent a complaint about the new copier services, but I would like to add that today I tried to use the copiers, prepared that there would be a long wait between documents and that I would probably have to re-send some documents, but my documents were not received at all by the printing system.

I am sorry that your documents were not received by the system. Can you tell me in which library you were? Did you ask for assistance?

As it was posted earlier in the summer, the Dprint system does not fall under the Libraries’ jurisdiction. It is operated by the University’s Digital Store. DPrint hired several people to help out with printing issues in the Libraries during the first two weeks of classes. We no longer have this extra support, but the Libraries’ staff is still available to help you. The next time something like this happens, please don’t hesitate to ask for assistance. We will do our best to help you.

7-day laptop loans, lab manuals and Dprint

You wrote:

Please implement the 7-day laptop loan. It is high time. Please also make lab manuals available for more that 3 hours. Our lab sessions are 4 hours long so what is the point of loaning it for 3 hours (if you want to photocopy it, that takes 10 min, of course if the INFAMOUS D-print system happens to be working, if not it might take you 3 hours…). Why did you outsource the printing service? Yes, the system had to be updated but did it have to be outsourced? Did students, for whom this whole library construct is put into place, even have a say in this?

On March 19, the Vanier Library introduced 7-day loans on ten laptops.  For now, the libraries do not have enough laptops to expand this service.

As for extending the loan period for “lab manuals”, it is the first time that anyone has brought up this concern.  I have forwarded your request to Circulation Services.

Regarding Dprint; Dprint is managed by the University. It is not outsourced. Photocopying has always fallen under the jurisdiction of the University. Since modern photocopiers can scan, print and email, the University decided to keep all printing functions under one umbrella.  Most people would agree that having one universal system across the University is preferable to having two concurrent printing systems.

Thank you for your comments.

DPrint woes

You wrote:

I would just like to make a quick comment on the new printing system that has seen set-up a few weeks now. Yesterday, I wanted to print documents but I was
unable to because the system was down. Furthermore, I could not print anything at any of the other printing machines because I was told that when the whole system is down, one cannot print anything!  Now, I know that this new system is suppose to be  an improvement from the previous system. However, I believe that it would be reasonable to have kept one or two of the older systems as a back-up if the new system should shut-down. I hope that this issue does not occur during finals!

and

The D-Print system is extremely flawed. Today was not the first problem that I had with it, but it certainly was the most frustrating. During the time when term papers are due and finals are just around the corner, there is absolutely no reason to have added stress because of printing malfunctions/ difficulties. Today while trying to print a significant term paper, my account balance was not replenished, even though I had literally just loaded money onto my ID. ….
Now because of this mishap, I not only lost 10% on my paper because I could not print it in time, but I also lost way too much money for something that
only would have cost less than a dollar. As I am sure I am not the first or only person to have this issue I would like to suggest the idea that instead of having
these problematic “D-print loaders” that the printing system be reformed to just CHARGING to each student’s account when the ID is swiped on the printer itself.  This would ensure that people are not losing money to these flawed machines as well as stil guaranteeing that the service is paid for. McGill University, intelligently, has already implemented this type of system for years. I sincerely hope that someone actually reads these comments/ suggestions/ reports because I know for a fact that I am not the only person to come across this problem
.

Thank you both for taking the time to write to the Suggestion Box.  I have shared your concerns with the Library Systems Team who in turn will share them with the University’s DPrint Team.  In the meantime, anytime you are having difficulty with one of the DPrint machines, please see one of the DPrint specialists that are available to help you during regular working hours at both libraries.   In my experience, they are very helpful and can resolve most issues that students have.

Difficult printing situation

You wrote:

I would like to commend the DPrint team for trying to provide us with fast and updated machines that can scan, print in color, and be accessible anywhere on campus. For that, we really do appreciate it. And everywhere else on campus, it seems to work very well.

But. The system is simply not functional in the library. Rather than alleviate stress as intended, it enhances it. The system is not user friendly nor self-evident in the least, the machines are balky and stubborn, consistently break down, have a ridiculous delay between print jobs, it takes forever to log in as the snazzy ‘swipe’ mechanism usually does not work, the machines log you out, and rather than tell you how much money you have left, it cheerfully churns out paper saying “lack of funds”. How is this sustainable?  How is this helpful?

I spend a good chunk of my time trying to help other hapless students struggling with the system. The back-logs are incredible, the line-ups snake up to the librarian’s desks, and the tension is so thick you could cut it with a knife. People are panicking, and since that all the old but reliable machines have been removed, we have no alternative. The librarians are not well equipped to handle this, and in fact, have informed me that they are not even allowed to touch the machines, should there be a jam, or say, a need to fill up on the basics such as ink and paper which we desperately rely on. Instead, they are instructed to contact your team or IITS who, even if well-intentioned, will do nothing after hours, leaving us stranded.

On behalf of the Concordia student body, we implore you to address this. There should have been a pilot (actually, there was…) and have it test-driven by students. We stay hours on end in the library- we should not have to have our stress added upon due to printer malfunctioning.

Thank you for your email.  As far as I understand it, the system in the library is the same as it is elsewhere on campus.  I think that the situation may be more difficult in the Libraries, simply because we have many workstations and many students coming in at the same time.  Some printers seem to be getting line-ups while others are not used so much, because people do not know they are there.  Please take a look at this page on our website:  http://library.concordia.ca/services/computers/printing.php?guid=copierlocations .  It tells you where the printer/copiers are in the Libraries.  It also links to a listing of Dprint machines in other locations across campus. In the meantime, your comment will also be forwarded to the DPrint Team.