Category Archives: VPN

Signing in First Thing

You wrote:

I always want to sign in first thing. How come we have to wait until we are in the middle of a function? Sometimes I have multiple pages open and forget which I’m signed in or not, going back and forth from Google… I would appreciate a sign in option on the heading along with the clues/keyword prompt.

Thanks for writing to us about this. It sounds like you are talking about the Login to MyCLUES function, but I may be misunderstanding.  There is a CLUES login button along the permanent header of our website, as shown here:

You are not the first to have asked for more obvious and upfront login options, so consider the feedback noted. Since much of our website and many of our CLUES search functions are free to all, however, we also try not to overemphasize the login aspect.

If you often switch back and forth between Google and library resources while working from home, you should also know about something we’ve mentioned once or twice before on this blog:  the Concordia Virtual Private Network (VPN). With the VPN installed,  you won’t be asked to login to MyCLUES to access most Concordia-only online resources such as e-journals and databases from home. And because the VPN allows your computer to be recognized as part of the Concordia University network, you can often even directly access the full text of online journal articles from Google or Google Scholar listings rather than having to open a new window or tab and go through the library web site.

The VPN software must be downloaded and configured on your computer, but that need only be done once, and step by step instructions are available. Feel free to write back to us if you were actually referring to something else,  or if you need more information about any of the above.

Barcode & PIN Blues

You wrote:

The option to remember (at least some part) of login information would be very much appreciated. At least for non-sensitive information, like in the forms used by banking institutions.

Thanks for your comment. It sounds like you are referring to the login screen that prompts you for your name, barcode and Library PIN.  Though the information you enter in the name field can be remembered by most browsers, it is true that the barcode and PIN are considered private information by the form and must be entered every time.

While I can’t offer any immediate and perfect solutions to this inconvenience, you might want to know about the Concordia Virtual Private Network (VPN), an alternative way of connecting from home.  You will still need your barcode and PIN for personalized services like book renewals and Article Delivery, but not to access most Concordia-only online resources such as e-journals and databases.

The VPN software must be dowloaded and configured on your computer, but that need only be done once, and  step by step instructions are available.   In addition, because the VPN allows your computer to be recognized as part of the Concordia University network, you can sometimes directly access the full text of online journal articles via Google or Google Scholar rather than having to go through the library web site. It might be worth a try!

Trouble getting into the system

You wrote:  

How come I can’t get in to the system? I type my name and bar code and get told it is invalid!!!!!!!!!!!!!!!!!!!!!  

I’m sorry to hear that you cannot get into the system.  What are you trying to access?  A database?  A journal article?  An e-book?

At first glance, it sounds to me like you need assistance with your barcode and PIN.  Information on library PIN is available on this page:  

If you are working off-campus, you may also like to consider downloading the VPN software onto your computer.  Information on how to do that is available at:  

If you are trying to accesss the wireless network in the library, find out how to set up your laptop at:   

Or perhaps you are trying to access one of the library’s computers?  Your portal netname and password should let you in.  If you need to re-set your MyConcordia password, you can do so at:  

 Finally, if none of these pages are helpful, do not hesitate to “ask a librarian” for help.  You can contact us via chat, email, telephone and face-to-face.  Contact information is available at: 

Good luck!