Category Archives: workstations

Windows 10 – Library Computers

We have heard from you about issues using the newly installed Windows 10 on the library computers.

We are troubleshooting and working to resolve these issues, including the problems connecting with the Dprint machines and auto-logoff.

The auto-logoff feature has been disabled until we can ensure it works properly.

We thank you for your understanding and patience.

 

Wifi or Internet connectivity issues

We’ve heard from you about Wifi speed and connectivity issues.

IITS is the department responsible for the Wifi Network and Internet on the Concordia campuses.

If you want to report a Wifi or Internet connectivity issue on campus, you can use the IT Service Support Request: http://www.concordia.ca/it/support/open-a-ticket.html

You can also check the Service Status of all the campus online services, Wifi and Internet on the IITS Services webpage: http://www.concordia.ca/it.html

You can also submit Library Feedback if there is an issue in one of the library buildings, but we encourage you to please include your contact information, otherwise we cannot ask follow-up questions about the type of device and service you were using, or your exact location, etc. and ultimately may not be able to review the problem fully.

Thank you.

Conduct using library computers

We have heard from you lately about public computers in the library being used for non-scholarly purposes.

The following are reminders about the Library Code of Conduct and Use of Libraries Computer Facilities.

  • The Library Code of Conduct and the University Code of Rights and Responsibilities requires that “All Members of the University, as defined in Section III of the Code, may reasonably expect to pursue their work, studies and other activities related to University life in a safe and civil environment. As such, neither the University nor any of its Members shall condone any conduct which adversely affects the University or any of its Members”.
  • The Policy on Use of Libraries Computer Facilities states that the library computer workstations are for academic use only and that the library does not censor use of the Library computer facilities.
  • Users must be respectful of those around them and take care not to inadvertently expose others to disturbing material they may need to view as part of their academic work.
  • Library users who are disturbed by material other users are viewing should report this to staff and/or directly to security (514- 848-3717) after hours
  • Staff will remind library users viewing disturbing material  that workstations are for academic purposes and will request that users show respect to others by viewing this material in a more private environment (such as a workstation that may be more removed from others, or facing a wall, at the end of a row etc.)

Thank you for your comments.

Force black and white printing on a colour Dprint machine

There is a way to force the colour Dprint machines to print in black and white, and only charge your account for black and white prices:

Select the “Force Monochrome” box on the Dprint touch screen.

From the Dprint website:

If you send it to a Colour queue, you can choose either to print in colour or to force a black- and- white printout (for regular Black and White prices) by selecting the “Force Monochrome” box on the touch screen.

Vanier Library – Dprint loader receipts and printer maintenance

You wrote:

It’s just ironic that although Concordia preaches about sustainability, at Loyola, you still get a ridiculous printout receipt for filling up your copy card. Makes sense? Do you really think anyone treasures the fact that they added two bucks to their card, and needs to commemorate it in print? It’s an unbelievable waste of paper, ink and expense, and the conveniently placed  garbage can under the machine just encourages people to throw out the paper- so much for recycling.

If there is this additional money to just throw away on useless receipts, I would much rather it be spent making sure the printers actually work (when I came to the library yesterday, two of the printers were already ‘temporarily’ out of order. As a student who has pumped in much money to this school, we deserve much better than this. This is absolutely ridiculous, especially at this time of year when we Need things to reliably work), full of paper, and more routinely checked and maintained.

if you have the money, spend it on maintain the printers during the evenings- to tell students, “sorry, guess you’ll have to just print and hand out your assignments during our working hours” when as students, we’re here at all hours of the day, is insulting, unfair, and a very lame excuse.

Thank you for your comments.

The reason that the DPrint loader at the Vanier Library automatically prints receipts, is to prevent a noisy beeping sound.

The loader can be set up to not print receipts as a default, but it requires input from the patron on whether or not to print a receipt. To alert the patron that input is needed, the loader beeps incessantly. This was disturbing to students and staff so it was changed it to print without waiting for input and without beeping.

The Vanier Library has been in contact with Dprint regarding the maintenance and paper loading for the printers in the library. Approximately two weeks ago, Dprint changed the servicing frequency and time for the Vanier Library printers.  We hope this will address the concerns of the library community.

You can also always send comments directly to Dprint:

Contact the DPrint team at dprint@concordia.ca.
Problems?
If you are experiencing problems using the DPrint self-serve devices on campus or have questions regarding our services do not hesitate to contact us.
DPrint Administration
LB-018 (metro level)
next to the Bookstore
dprint@concordia.ca
514-848-2424, ext. 3476

 

Black & White (Mono) versus Colour printing at Vanier Library

You wrote:

I have been working at a computer for a while now, regularly sending things to print, when I suddenly realized that the automatic printer option is the COLOR printer!! How did this happen?! This means that NONE of my things will print. this is ridiculous- please make sure the black and white is the default one- what a loss of time! Now I have to retrace my steps on everything… this is so stupid… and completely avoidable.

We are looking into this ongoing issue with the default printers at Vanier Library, in the meantime, there are steps you can take to ensure that you get your print jobs.
You can verify the default printer on your particular workstation by using the printer drop down menu and change from Colour to Black and White (Mono), or vice versa.
colour
Mono
If you have already sent print jobs to the colour printer and you want to print them in black and white, you can force black and white printing on the printer itself, instead of re-sending the print jobs:
Thanks for your comments.

 

Google Earth on library workstations

You wrote:

I am an Urban Studies student. The first assignment of the term required the use of the free Google Earth software. When it is not possible to use the computers in the lab, I had to therefore use the ones at the Library. Unfortunately, none of the computers in the Library lab room have Google Earth, nor do the laptops.  As this software is not only used by Urban Studies/Planning students but also  geography students, I am requesting that it be installed on all Library computers for use by all of the Concordia community. It is very disheartening to put in the effort and time only to be thwarted by the lack of tools required to complete a task.

After consultation with the Geography librarian and our Systems department, I am happy to report that Google Earth is already installed on several workstations at Webster Library, on the 2nd floor:

W-226, W-227, W-229, W-230

Two of these workstations (W-226 & W-227) are also bookable as Webster Library Scanners through our new booking software on the library website: https://booked.concordia.ca/

The other two workstations (W-229 & W-230), are available on a first-come, first-serve basis.

Our Systems department is also looking into loading Google Earth on all library workstations.  I will update this post as more information becomes available.

Thank you for your comments.

Problems with DPrint at Vanier Library

You wrote:

I’m working at Loyola (on a Friday in the evening), and one of the three printers has been jammed since yesterday, and the single fill-up machine on campus is also broken. This is absolutely incredible- so long as our funds are allocated towards ‘prettying up’ the website, the printing services are still incredibly lacking. I would bet money that if I complained to a librarian about this, I would be told, “don’t worry dear, someone will come fix it on Monday”. Monday?!? If we as students are here working on the weekend, we DESERVE functioning and MAINTAINED machines and services. This is absolutely inexcusable and infuriating. Another issue is that the security officer I mentioned the useless machine to, spoke no English.  G-d forbid there should be any issues, he would not understand anything. Glad our priorities are straight.

Sarcasm aside, we would REALLY appreciate if you took students’ concerns into account-considering how much time (and money) we put into this, that’s the least we deserve.

I’m sorry to hear that you had a bad experience, I can understand your frustration.  However, the DPrint machines and loaders do not belong to the Libraries.  They fall under the jurisdiction of Concordia Retail (the Bookstore).  

Your comments have been forwarded to Concordia’s DPrint service and the loader at Vanier library has been repaired.  

You can contact DPrint directly, with the contact information from their website:

Problems?
If you are experiencing problems using the DPrint self-serve devices on campus or have questions regarding our services do not hesitate to contact us.
DPrint Administration
LB-018 (metro level)
next to the Bookstore
dprint@concordia.ca
514-848-2424, ext. 3476

 

We have also notified the appropriate people in the Security Department and passed on your comments.

Thank you for taking the time to write to us.

Stapler availability at Webster library

You wrote:

I was working at Loyola’s library, and was pleasantly surprised to see that they have a stapler AND hole puncher available afterhours- As It Should Be. It never ceases to frustrate me and others at the downtown library as to why the stapler is taken in when the librarians finish for the day. As students, we’re here at all hours, and having a functioning and reliable  stapler should be the least of our worries and something that is guaranteed- heavens knows we pay enough fees. Surely a stapler ought to be included in them.

It’s just infuriating and ludicrous the logic- ‘oh, we have to take them in or someone will steal them- do you know how many we’ve had to replace?’ is the lame excuse I’ve heard so many times. Why don’t you just chain it to the table if there is this concern? But to leave us with nothing… that makes no sense. It seems to work fine at Loyola- why can’t we also have it downtown?

Thank you for your comment.  I can understand your frustration.  Unfortunately, in the past, we’ve had many staplers broken and stolen from the Webster library, some were chained to the desk and some were not.

Library management will consider making a secured stapler available.

This is also a good time to remind our library users that the DPrint/MFD machines have stapling capabilities for both newly printed pages and photocopies.

This is from our DPrint webpage:

Q: Will the printer-copiers automatically staple my documents?

A: By default print-outs and photocopies are not are not stapled, but you can request that the print-outs be stapled.

Printing: Before you send the print job, go to the print dialogue box and click on ‘preferences’. On the right side of the box there is a ‘stapling’ drop-down menu. Choose 1 or 2 staples.

Photocopying: You must be using the feeder. On the main ‘Copy’ page on the right hand side choose ‘1 staple’.

Unattended library workstations

You wrote:

How to dissuade people to elude Concordia Libraries’ policies? In the last month I’ve seen very often the behavior of a girl who arrives at the library early uses a computer for about one hour, then goes to look for some books to leave them on the station she’s using (just to make it appear someone is there, leaves the library for about 2 hours or more, and then comes back to work again in the same computer, while other people is on a line waiting patiently for one. I think such behavior is not fair…

You are absolutely right.  It is not fair.  The Libraries have a policy regarding unattended workstations.  The next time this happens, please report it to a service desk.

Thank you for writing.