Windows 7 on the library stations is particularly frustrating and limiting to use. Relegated to IE only, which seems to crash whenever I attempt to load anything other than the library website is challenging. Flash and other features either fail to load, or require administrative rights to enable. This is a major challenge when attempting to complete coursework for online classes that has embedded video content. Attempting to install any other browser is also limited. It recently took IE longer to load the library webpage than it did for me to find Firefox online, and install it on the computer (though, of course, once I log out it is removed from the hard drive).
IE forces you to only use Windows products, seemingly, though as previous posts have highlighted, that’s only if you are able to find them.
The current condition of internet access at the library is frustrating. Either we take our chances with the spotty and frequently dropping wifi within the library on our own devices, or we’re relegated to slogging through cumbersome set-ups on restricted machines that lack even basic functionality.
The wifi has been so spotty that I’ve been trying to use the workstations, but with WIndows 7 configured as it is, it borders on useless for anything other than searching the library catalog, and you already have stations for that.
Thank you for taking the time to write to us. I am sorry to hear that you have been having problems using the Libraries’ workstations. The next time you are having trouble with one of the Libraries’ workstations, please do not hesitate to ask for help at the Reference Desk. If the reference service is unavailable, please send us an email, as you have done, including the following information in your message:
• Library name
• Workstation number
• URL which crashed Internet Explorer (IE)
• What were the attempted actions which required administrative permissions
• URL of online course content which could not be accessed
These types of complaints are taken seriously and investigated but without the necessary information to troubleshoot, we can only ask for more detail.