System outages at the libraries

You wrote:

Next time please do a better job letting students know that reserve books and laptops will not be available. The message on the website, which I only noticed when a staff member pointed it out to me, says something about IT services being down, but that circulation will be done manually. It didn’t say anything about certain items being completely unavailable and though I am a regular library user this was never mentioned to be verbally not did I see any physical signs informing me.

Thank you for considering my feedback for the next system outage!

Thank you for your suggestion.

I have forwarded these comments to the appropriate departments in the libraries and your suggestions will be taken under advisement in the case of any future outages.

Additionally, the library website is always a good place to check in and see the announcements and notices related to our services and facilities: http://library.concordia.ca/about/news/#cat=notices 

Spring and summer hours at the libraries

You wrote:

Hi,  With the library being the TO GO place to study, Please extend opening hours for summers. Most of our classes finish at 9 and that does not give us much time to study in a quiet place! Thank you

Thank you for your comment.

Opening hours for the Webster Library is based on usage and the needs of users. In the summer, visits to the Libraries are significantly reduced compared to the fall and winter semesters.

There is not enough activity prior to 9:00 a.m. to justify the cost of staffing.

Please consult our website for more information about our locations & hours: http://library.concordia.ca/locations/index.php 

Wifi or Internet connectivity issues

We’ve heard from you about Wifi speed and connectivity issues.

IITS is the department responsible for the Wifi Network and Internet on the Concordia campuses.

If you want to report a Wifi or Internet connectivity issue on campus, you can use the IT Service Support Request: http://www.concordia.ca/it/support/open-a-ticket.html

You can also check the Service Status of all the campus online services, Wifi and Internet on the IITS Services webpage: http://www.concordia.ca/it.html

You can also submit Library Feedback if there is an issue in one of the library buildings, but we encourage you to please include your contact information, otherwise we cannot ask follow-up questions about the type of device and service you were using, or your exact location, etc. and ultimately may not be able to review the problem fully.

Thank you.

Webster Library closure and renovations in LB

As part of the Library Transformation/Renovation project, a planned closure of the stairs between LB0 and LB1  is SCHEDULED for Monday, May 9, and Tuesday, May 10, all day for the installation of scaffoldings as part of the Webster Renovation project.

Access to LB0 and the Hall Building will be maintained via the underground tunnel.

It is recommended to use street level entrances to access to LB upper floors.

The Webster Library will close to the public and students on Saturday, May 7, at 9 p.m. and reopen  on Tuesday, May 10, at 9 a.m.

Please note: You won’t incur fines for not returning items — such as books, course packs, laptops and tablets — that are due back on May 8 or 9.

If you can’t drop off your due items by 4:45 p.m. on May 7, item due dates will be automatically extended to May 10 at 11 a.m.

When the library reopens on the morning of May 10, library users and staff will be required to use the new temporary entrance on Mackay Street — just look for the colourful project signage.

The staircase leads directly to the third floor of the LB Building (LB3), which will temporarily house the circulation, reference and information desks.

If you have mobility challenges, or wish to take the elevator, simply use the lift in the lobby of the LB Building — look for the colourful elevator wrap and press the button for LB3.

For further information, please see the Concordia News story: http://www.concordia.ca/news/news/stories/cunews/main/stories/2016/05/03/access-the-webster-library-from-its-new-temporary-entrance-on-mackay-st.html 

 

Construction odours at Vanier Library

You wrote:

The third floor of Vanier Library smells of gas in the back (by book rows SD 1- SK 152).

Thank you for your comment.

Roofing work is currently taking  place (as of Monday, April 18, 2016) on the south-west corner of the VE building.  Usually, work is done for the day by 3 or 3:30 PM. Slight tar-like odours might be noticed inside the building, but no special precaution need take place as the product is safe.  The project should be done in three weeks or less, depending on weather.

Keeping the libraries clean

You wrote:

I know it’s finals right now and it’s definitely majorly the fault of student using the facility, but there is so much trash on the floor and tables and stains on the tables. There should be stricter food and drink rules so that the cleaning staff can actually manage this. Thanks.

Thank you for your comments.  It is definitely more difficult during finals.  We have forwarded your concerns to the Custodial department.

The Libraries have specific policies outlined in the Library Code of Conduct, regarding food and drink and our facilities:

FOOD and BEVERAGES Beverages are permitted if they are in spill proof containers only.

Food is prohibited except for designated snacking areas.

RESPECT LIBRARY RESOURCES, SPACES and FACILITIES Users are responsible for the careful handling of Library materials. Defacing or damaging Library materials (such as through marking, highlighting, underlining, writing notes, attaching post-it notes, folding corners, removing pages, or removing security devices) is forbidden.

Users are responsible for using Library spaces, equipment, furnishings and facilities in a responsible and respectful way. This helps to preserve facilities and ensure a welcoming and clean environment. Users must not place their feet on chairs, window sills or tables and must keep spaces neat and tidy.

Everyone using the libraries spaces should be abiding by the Library Code of Conduct and we need participation from all patrons to keep the library spaces clean and usable for the next person(s).