Accessing the Course Reserve Room on summer weekends

You wrote:

Hi, It says on the website and the sign outside the door that the Course Reserves room is open when the library is open, but today (Sunday) it is not. This is very inconvenient as I could have brought my textbook with me had I know i would not be able to access it from the course reserves room. Now I am not able to study properly having come all the way to campus on a Sunday. Suggest you update the information on the hours for the course reserves room.

I’m sorry you were unable to access your textbook.

The library staff leaves the Course Reserve Room open on Fridays in the summer when they leave for the weekend, and sometimes the room is inadvertently closed overnight, when it should be open to the public.

When there is no staff present in the libraries and the service points are closed, if you find the Course Reserve Room or any other public area inaccessible, you should contact the Security personnel in LB to open the room.

Windows 10 – Library Computers

We have heard from you about issues using the newly installed Windows 10 on the library computers.

We are troubleshooting and working to resolve these issues, including the problems connecting with the Dprint machines and auto-logoff.

The auto-logoff feature has been disabled until we can ensure it works properly.

We thank you for your understanding and patience.

 

System outages at the libraries

You wrote:

Next time please do a better job letting students know that reserve books and laptops will not be available. The message on the website, which I only noticed when a staff member pointed it out to me, says something about IT services being down, but that circulation will be done manually. It didn’t say anything about certain items being completely unavailable and though I am a regular library user this was never mentioned to be verbally not did I see any physical signs informing me.

Thank you for considering my feedback for the next system outage!

Thank you for your suggestion.

I have forwarded these comments to the appropriate departments in the libraries and your suggestions will be taken under advisement in the case of any future outages.

Additionally, the library website is always a good place to check in and see the announcements and notices related to our services and facilities: http://library.concordia.ca/about/news/#cat=notices 

Spring and summer hours at the libraries

You wrote:

Hi,  With the library being the TO GO place to study, Please extend opening hours for summers. Most of our classes finish at 9 and that does not give us much time to study in a quiet place! Thank you

Thank you for your comment.

Opening hours for the Webster Library is based on usage and the needs of users. In the summer, visits to the Libraries are significantly reduced compared to the fall and winter semesters.

There is not enough activity prior to 9:00 a.m. to justify the cost of staffing.

Please consult our website for more information about our locations & hours: http://library.concordia.ca/locations/index.php 

Wifi or Internet connectivity issues

We’ve heard from you about Wifi speed and connectivity issues.

IITS is the department responsible for the Wifi Network and Internet on the Concordia campuses.

If you want to report a Wifi or Internet connectivity issue on campus, you can use the IT Service Support Request: http://www.concordia.ca/it/support/open-a-ticket.html

You can also check the Service Status of all the campus online services, Wifi and Internet on the IITS Services webpage: http://www.concordia.ca/it.html

You can also submit Library Feedback if there is an issue in one of the library buildings, but we encourage you to please include your contact information, otherwise we cannot ask follow-up questions about the type of device and service you were using, or your exact location, etc. and ultimately may not be able to review the problem fully.

Thank you.

Webster Library closure and renovations in LB

As part of the Library Transformation/Renovation project, a planned closure of the stairs between LB0 and LB1  is SCHEDULED for Monday, May 9, and Tuesday, May 10, all day for the installation of scaffoldings as part of the Webster Renovation project.

Access to LB0 and the Hall Building will be maintained via the underground tunnel.

It is recommended to use street level entrances to access to LB upper floors.

The Webster Library will close to the public and students on Saturday, May 7, at 9 p.m. and reopen  on Tuesday, May 10, at 9 a.m.

Please note: You won’t incur fines for not returning items — such as books, course packs, laptops and tablets — that are due back on May 8 or 9.

If you can’t drop off your due items by 4:45 p.m. on May 7, item due dates will be automatically extended to May 10 at 11 a.m.

When the library reopens on the morning of May 10, library users and staff will be required to use the new temporary entrance on Mackay Street — just look for the colourful project signage.

The staircase leads directly to the third floor of the LB Building (LB3), which will temporarily house the circulation, reference and information desks.

If you have mobility challenges, or wish to take the elevator, simply use the lift in the lobby of the LB Building — look for the colourful elevator wrap and press the button for LB3.

For further information, please see the Concordia News story: http://www.concordia.ca/news/news/stories/cunews/main/stories/2016/05/03/access-the-webster-library-from-its-new-temporary-entrance-on-mackay-st.html