Welcome back!

Welcome back to all our students and Concordia community members!

We hope you had a great break and are ready for the Winter 2016 term!

We welcome all feedback from our community members at the blog and are happy to answer all your questions.

Reminder: we have many workshops in the library for all skill levels, take a look at what we are offering this term: http://library.concordia.ca/help/workshops/index.php 

Finally, if you need assistance at the libraries, click on the Chat button on our homepage and you will see all the options for contacting us here at the libraries: http://library.concordia.ca/help/questions/ 

Have a great semester!

Noise and cellphones on LB3

You wrote:

I do not know who to address with this issue, but in the new 3rd floor, many people started using the middle area between the 2 silent study rooms as a place to talk on their phone. I understand that this is not a “silent” room but it still shouldn’t be used for extensive phone conversations. Thank you.

Thank you very much for your comment!  The area between the new silent study rooms was designed as a collaborative space, and low voice talking in this area is allowed. Any loud conversation is not allowed. In terms of cell phones, I agree that extended conversations on a cell phone are often particularly distracting to others, even if in a low voice and are probably best done outside of the Library.

We are in the process of reviewing our rules and regulations regarding noise in the Library,  as well as our messaging and communication to students, so your comment is most helpful.  On a positive note, we will soon have a special team of staff in place who will be identified as Study Hall Monitors and who will be dedicated to patrolling and monitoring all of the study spaces at Webster Library to help enforce quiet zones and acceptable behavior.

Sonia Poulin, Acting Associate University Librarian, Teaching & Learning

Concordia University Libraries

Grad Pro Skills Workshops – Concordia Libraries

You wrote:

This Grad Skills Pro workshop (Library Skills for Grad students) is EXCELLENT. Very dynamic, engaging and practical. Thank you Susie Breier + Andréa Harland

Thank you for your comment, we’ve passed it on to Susie and Andréa.

We’re so glad you enjoyed Grad Pro Skills – GPRM 231 – Library Skills & Resources: Maximize Your Graduate Research Potential !

Concordia Libraries partners with Grad Pro Skills to offer a host of workshops for graduate students in the coming semester, taught by our librarians:

GPRM233 – Business Research Essentials for MBA and Graduate Diploma/Certificate students

  • Section 1 on Tuesday 22nd September 2015, 16:00 – 17:00 [1 hours] -SGW-LB203
GPRM238 – Engineering & Computer Science Graduate Research Essentials

  • Section 1 on Friday 25th September 2015, 09:30 – 11:00 [1.5 hours] -SGW-LB203
GPRM235 – Canadian Statistics and Microdata for the Social Sciences

  • Section 1 on Tuesday 29th September 2015, 10:00 – 11:30 [1.5 hours] -SGW-LB203
GPDI522 – Wikipedia Workshop: Learn How to Edit and Create Pages

  • Section 1 on Thursday 1st October 2015, 14:00 – 16:00 [2 hours] -SGW-LB203
GPRM230 – Social Science Research Essentials for Graduates

  • Section 1 on Wednesday 7th October 2015, 10:00 – 12:00 [2 hours] -SGW-LB203
GPSC438 – Academic Networking Online: Building a Professional Academic Profile

  • Section 1 on Thursday 8th October 2015, 13:00 – 14:00 [1 hours] -SGW-LB203
GPRM229 – Research in the Visual Arts

  • Section 1 on Thursday 15th October 2015, 10:30 – 12:00 [1.5 hours] -SGW-LB203
GPRM236 – Using RefWorks for Graduates: Citations and Bibliographies Simplified

  • Section 1 on Wednesday 28th October 2015, 13:00 – 15:00 [2 hours] -SGW-LB203
GPRM228 – Research in the Humanities

  • Section 1 on Thursday 12th November 2015, 10:30 – 12:00 [1.5 hours] -SGW-LB203

For more information about how to register for these and other workshops, please see the Grad Pro Skills website: http://gradstudies.concordia.ca/gradproskills/

Concordia’s Smoke-Free Environment Policy

You wrote:

I noticed someone “vaping” inside the Vanier library today. This isn’t allowed according to the Concordia’s recently updated “Smoke-free environment policy”. I think maybe the libraries should be a bit more pro-active in informing people about this, since it is a recent update to the policy.

Thank you for your message.  As you mention, as per Concordia University’s SMOKE-FREE  ENVIRONMENT POLICY, the use of any kind of cigarette, electronic, vapour or otherwise, is not permitted anywhere in the University, including the Libraries.  If you notice anyone using cigarettes in the Libraries, please report it immediately to library staff or to a security agent.

Information about returns, renewals, late fees and access to the library post-graduation

You wrote:

I am a BA student graduating in the spring. I love the Concordia library and have been a frequent user, but there are three main things which have sucked. It might be relevant to mention that many others have the same complaints (but don’t care enough to post something). I happen to hope that the library experience at Concordia can improve and reach Platonic perfection!

1. Sometimes items returned in the evening or at night appear as returned the next day – this seems to be random as sometimes books returned together register as returned on different days. In my experience, library staff was sometimes hostile when I have had this problem – very suspicious and suggesting that even though I was lying, I would get a one-time exception (it happened several times). Clarification of when the day ends in terms of accepted returns or amelioration of the system would be great; as it is, it is a hit or miss situation, like customs duties on shopping online.

2. There is no information on when or how library access changes upon graduation. By no information, I mean that I personally have had no communication detailing the process, nor was I able to find anything on the library’s website. Therefore, if there is indeed information, it is quite well hidden. Upon asking an employee a few weeks before graduation, I was given some general information but was told to expect a communication with the exact date (I never got anything). As it turns out, the days that library privileges end was yesterday, May 19th, even though my
student status will not change for at least another week. Syncing up the two dates might be helpful. If
this is not possible, sending some kind of notice, or at least making the information visible on the site
might be a good idea.

3. Late fees are too high given that renewal periods are not very long, the number of renewals is limited, and whatever system is used to keep track of returns is unstable. Students are discouraged from checking out too many books and if they need to do so, prefer to borrow from McGill.

As an aside, the Grey Nuns Reading Rooms is amazing.

Thank you for your comments.

Items returned after staff desks close: Items that are returned to the book drop after the service desk has closed will get checked in the next morning, but they should be back dated to reflect being checked in the day before, so you should not receive a late notice. If you do, please contact the Circulation Desk at Vanier or Webster where you borrowed it and let them know.

Please note that if you return your item *after* the desk has been opened for the day, and it was due the previous day, it will be considered late. Your item, in summary, should be returned before the  due time emailed to you at checkout.

Re: access to the library post-graduation. You are correct that we have not, in the past, notified people that their library access will change upon graduation. We could probably do more in that regard and we will discuss ways in which we can do that. In the meantime, here is a page that describes the library services you can get as an alumnus:


Please also take note that, with the move to the new SIS, we are still fine-tuning expiry dates for our students and we know that there were some issues with users expiring earlier than they should have this term;  we apologize for this error and are working hard to correct this issue.

Late fees, borrowing policies: The library tries to craft its policies in such a way that they will ensure access to our collection for as many patrons as possible; late fines are, (rather unfortunately!) a tool that we use to try and ensure access to as many users as possible. We feel that the number of renewals is fair as is the loan period; undergraduates can potentially have a book for 126 days if the item is not requested by another user (initial loan plus 5 renewals of 21 days each). Undergraduates are allowed to borrow 30 items at a time and we find that this suits the vast majority of our users.

Thank you again for your feedback, it’s always useful to hear from our users how our policies are working (or not!) and we certainly use this when considering changes to our policies.

And congratulations on your upcoming graduation!

Temperature at Vanier

You wrote:

I am a Concordia student that spends many hours at the loyola library studying for final exams. I want to make a suggestion and see if its possible to raise the temperature on the first floor where the tables are stationed along the windows. there is a vent that constantly blows cold air to the floor which is a distraction since it gets very cold sitting in a seat for multiple hours without movement. if its possible may the temperature be changed to a comfortable environment.

Thank you for your comment.  We have reported the noisy and cold vent to Facilities Management.

You can always report building issues in person at any of our service desks during opening hours and we will contact the responsible departments.

Reporting wireless problems

You wrote:

Well for the year 2014-2015, the library has been a horror. No space to ever be found if you arrive  after 12. I understand that a whole floor is being renovated, so space is lmited but the internet!! wow, the internet is unreal !! How is it disconnecting every 5mins??? My experience for this winter semester was awful. I might sound repetitive, but the internet ! we need it as students to get access to information posted online. Please, could it be fixed?

We are sorry to hear that you are having trouble finding a spot in the library, I know how frustrating that can be.

I will point you to a post from our Transformation blog that lists alternative study spaces: https://library.concordia.ca/webster-transformation/2015/01/20/alternative-study-spaces-on-campus/ 

Also worth noting, are the extended study hours currently in place at Grey Nuns: http://library.concordia.ca/services/hours/index-winter.php#grey-nuns

In terms of the wireless, the best course of action is to contact the IITS service desk with the issue, as they administer wifi for the entire campus.

By submitting a ticket (filling in an email form), IITS will be able to follow up with you directly to determine if the issue is an isolated case caused by a malfunctioning or misconfigured device, or if the problem is more widespread and warrants a more in-depth investigation into the infrastructure.

Here is the IITS website, where you can Submit a Ticket (fill in a form) about your issue, or find contact information: phone, email and location to speak with IITS directly: http://www.concordia.ca/offices/iits.html